Blue Hill - gojenje sivke, Alen Oderlap s.p.
DS: SI 25814923
Registration number: 8385181000
Telephone: 031 551 200
Availability of information
Blue Hill undertakes to always provide the customer with the following information:
a) the identity of the company (name and registered office of the company, registration, and tax number),
b) contact details that enable the user to communicate quickly and efficiently (e-mail, telephone),
c) the essential characteristics of the goods or services (including after-sales services and guarantees),
d) product availability (any product offered on the website should be available within a reasonable time),
e) conditions of delivery of the product (method, place, and time of delivery),
f) all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
g) method of payment and delivery,
h) time validity of the offer,
i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product,
j) an explanation of the complaint procedure, including all details of the contact person or customer service.
Offer and prices
The prices of items in the e-shop are the final prices but do not include postage costs. The cost of postage for purchases up to € 50.00 is € 4.50. The price listed on the website is binding on both the seller and the buyer. The price stated when placing the order is taken into account. Price changes are up to date.
Order and prices
The purchase contract between Blue Hill and the buyer is concluded at the time of placing the order and receiving the first email confirming the order. The order is stored and available to the customer on request at the address Topolšica 176, 3325 Šoštanj.
Orders received by 12 noon are shipped the same day, and other orders the next business day. Applies to cash on delivery cases. Orders with payment by proforma invoice are sent as soon as we receive the transfer to the bank account. Orders placed during weekends or holidays are sent on the first following working day. Applies to all products, unless otherwise stated next to the product, then the stated delivery time is observed.
Method of payment
The Blue Hill e-shop offers the following payment methods:
- payment on delivery via the delivery service of the Post of Slovenia
- payment by proforma invoice with the UPN form to the company's account
- credit card payment
The cost of packaging and delivery is over € 50.00 free of charge, up to this amount the cost of packaging and delivery is € 4.50.
Valid within the Republic of Slovenia, for countries within the EU the cost of postage is 7.50 €.
Issuance of invoice
After delivery and payment of the ordered items, Blue Hill also sends an invoice to the customer in pdf format to the customer's e-mail address. The invoice breaks down the price and all costs related to the purchase. The buyer is obliged to check the correctness of the data before placing the order.
Purchase notification process
After placing the order, the customer receives an e-mail notification that the order has been accepted. Blue Hill The status and content of the order are always available on the Blue Hill website.
Blue Hill may call the customer on his contact telephone number to verify the information or to ensure the accuracy of the delivery.
The purchase procedure for legal entities is exactly the same as for natural persons, except that at the end of the purchase he also enters the name of the company and the tax number of the company. There are also equal payment options.
The right of withdrawal of the consumer from the contract
In the case of distance contracts, the consumer has the right to notify the company by e-mail (firstname.lastname@example.org) or via some other communication channel within 14 days that he is withdrawing from the contract, without having to give a reason. for his decision. The form for withdrawal from the distance contract is available on our website.
The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the order. The consumer returns the goods to the address: Blue Hill - lavender cultivation, Alen Oderlap sp, Topolšica 176, 3325 Šoštanj, Slovenia. The only cost borne by the consumer in connection with the withdrawal from the order is the direct cost of returning the goods.
The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer's fault.
When returning the goods, the consumer also sends an invoice for the goods and personal data and a transaction account to which he wishes to receive the returned payment. We will refund the payment within 14 days of receiving notice of withdrawal from the contract.
Liability for actual errors
The seller is liable for material defects that the thing had at the time the danger passed to the buyer, regardless of whether he was aware of it or not. The seller is also liable for those material defects that appear after the danger has passed to the buyer if they are due to a cause that already existed before. A slight factual error is disregarded.
The personal data we process
- Basic contact information (name, telephone number, e-mail address);
- Information on the use of our websites (clicks on links, time spent) and information on the response to our e-mails (whether the message was open, which links you clicked on);
- Information we need to fulfill the contract and deliver the purchased goods (the subject of purchase, price, delivery address, delivery time, method of payment, date of payment, data on complaints, information on the issued invoice, etc.).
Legal basis for the processing of personal data
We may process your personal data on the following legal bases:
- when necessary to meet our legal obligations (eg issuing invoices for purchased goods);
- when the processing of your personal data is necessary for the conclusion and fulfillment of the contract you have concluded with us or because you have requested an offer from us;
- when you have given your consent for the processing of your personal data for the individual purpose of the processing, and you always have the right to revoke the given consent;
- when we have a legitimate interest in the processing of your personal data (when we send you an e-mail in case you have left the shopping cart on our website without completing the purchase).
Purposes of personal data processing
We may use your personal information for one or more of the following purposes:
- communicating with you regarding the provision of our services and responding to your inquiries;
- conclusion of the contract and fulfillment of obligations arising from the concluded contract;
- marketing communication (sending e-mails and SMS messages);
- to assert any legal claims and resolve disputes;
- for statistical analyzes on the sale of our goods and on the use of our websites;
How long we keep your personal information and what happens to it afterward
We retain basic personal information as long as you have the status of our registered users on our websites.
Personal data that we process on the basis of your consent is stored permanently or. until you revoke this consent.
Data on issued invoices are kept for 10 years from the date of issue.
We keep the data necessary for the conclusion and fulfillment of the contract between you and us for another 5 years from the fulfillment of the contract (supply of goods).
After the retention period, personal data is efficiently deleted or anonymized, which means that we process it in such a way that it can no longer be linked to or attributed to you.
The voluntary transmission of data and consequences of non - transmission
The provision of personal data is voluntary. You are not obliged to provide us with personal data, but if you do not provide it, you cannot enter into a contract with us (as we need it to deliver the order). We will state which data is such that its transmission will have the stated consequences each time we obtain personal data from you.
Who has access to your personal information
We do not pass on your personal data and do not make it available to third parties (outside Blue Hill - gojenje sivke, Alen Oderlap s.p., Except those who have a written contract with us, on the basis of which they perform certain tasks related to data processing and are obliged comply with the legislation regarding the processing and protection of personal data (so-called contractual processors) The contractual processors to whom we provide personal data are:
- marketing service providers;
- e-mail providers;
- providers of sending SMS messages;
- software solution providers;
- delivery services.
Contractual processors may only process personal data in accordance with our instructions and may not process personal data for their own purposes. They are committed, together with their employees, to protecting the confidentiality of your personal information.
Contractual processors do not export personal data to third countries (outside the Member States of the European Economic Area - these are the EU members and Iceland, Norway, and Liechtenstein).
What rights do you have with regard to personal data, how can you revoke your consent to the processing, and what are the consequences of revoking
You have the following rights regarding your personal information:
- to request from us at any time:
confirmation whether we are processing your personal data;
access to personal data and the following information: purposes of the processing; types of personal data; users or categories of users to whom personal data have been or will be disclosed, in particular users in third countries or international organizations; the envisaged retention period of personal data or, if that is not possible, the criteria used to determine that period; the existence of automated decision-making, including profiling and the reasons for it, as well as the importance and foreseeable consequences of such processing for you;
one (free) copy of personal data in a form that you specify (if the request is made by electronic means of communication and you do not request otherwise, a copy shall be provided in electronic form); for additional copies you request, we may charge a reasonable fee, taking into account the cost;
correction of inaccurate personal data;
restriction of processing where:
- you dispute the accuracy of personal data, for a period that allows us to verify the accuracy of personal data;
- the processing is illegal and you oppose the deletion of personal data and instead request a restriction on their use;
- we no longer need personal data for the purposes of the processing, but you need them to assert, enforce or defend legal claims;
deletion of all personal data (right to be forgotten) if the preconditions set out in Article 17 of the General Data Protection Regulation are met, and in particular in the event that you withdraw your consent to the processing of personal data;
printout of personal data in a structured, commonly used and machine-readable form, with the right to pass this data on to another controller without interfering with me;
cessation of the use of personal data for direct marketing purposes, including profiling;
that you are not subject to a decision based solely on automated processing, including profiling, provided that the preconditions set out in Article 22 of the General Data Protection Regulation are met.
- the right to lodge a complaint against us with the Information Commissioner if you believe that the processing of your personal data violates the General Data Protection Regulation.
The procedure for exercising rights
You can address your requests regarding the exercise of personal data rights in writing to any contact listed at the top of this document under Personal Data Controller and Contact Data.
For the purpose of reliable identification in the case of exercising rights in relation to personal data, we may request additional information from you, and we may refuse to take action only if we prove that we cannot reliably identify you.
We must respond to your request to exercise your personal data rights without undue delay and at the latest within one month of receiving your request.